Based on the initial assessment of the photos provided, you can expect one of the following actions to be taken by our claims team:

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  • Provide a claims settlement based on the photo assessment (this applies to certain cases only and depends on each individual claim)
  • Request that you take your bicycle to a bicycle shop for a physical assessment
  • Have the bicycle collected via courier from your location for transportation to an assessor
  • One of our representatives will collect your bicycle to have it assessed