Do Don’t
Inform us immediately of any impending prosecution, inquest or fatal inquiry or civil proceedings Admit responsibility, offer, promise, pay or agree to pay any claim or negotiate with any other persons following an incident
Provide all information as quickly as possible Misstate, omit or conceal a material fact
Take reasonable steps to prevent or minimise further loss or damage Incur costs that have not been specifically agreed by us
Provide an honest account of the events Act in a fraudulent manner