Do	Don’t
Inform us immediately of any impending prosecution, inquest or fatal inquiry or civil proceedings	Admit responsibility, offer, promise, pay or agree to pay any claim or negotiate with any other persons following an incident
Provide all information as quickly as possible	Misstate, omit or conceal a material fact
Take reasonable steps to prevent or minimise further loss or damage	Incur costs that have not been specifically agreed by us
Provide an honest account of the events	Act in a fraudulent manner