Additional Customer Support
We understand that there are times when our customers may be feeling vulnerable, and we appreciate this can take on many forms such as language barriers, financial hardship, and issues and difficulties arising from domestic family violence. In these situations, we are committed to providing extra care. We recognise that these vulnerabilities can give rise to unique needs, which can change over time or in response to particular situations.If you are experiencing vulnerability and would like more information on the extra care we can provide please speak to one of our team on 02 9160 0219. Alternatively, you can access more information, and the Domestic Family Violence policy, on The Hollard Insurance Company’s assistance webpage (Hollard’s Domestic Family Violence Policy)
You can also email us at hello@bikeinsure.com.au or send us a message using our contact form.
Support available
Domestic and family violence
Our commitment to supporting customers affected by family violence, plus a list of organisations that can provide advice and support.
Financial hardship
Options if you are experiencing financial hardship and need assistance, plus the downloadable financial declaration form.
Deceased estates
Answers to common questions and how to let us know about the passing of someone close to you, so you can manage their policy or claim.
Accessibility services
How to contact us in the way that suits you, including interpreter and language support, and website accessibility.
Easy Read customer support guide
An Easy Read version of the customer support brochure, with simple words and pictures.
